All work
UI/UX Design
Legal-Tech Client Portal
End-to-end UI/UX for a platform where people find a lawyer and lawyers handle intake.
Where it started
Legal information is dense and the first version put most of it on one screen. People arriving with a problem had to read a page of categories before they could describe what happened to them.
What I did
- Rebuilt the information architecture around the question people actually arrive with, then categorised navigation underneath that instead of on top of it.
- Designed the two-sided flow: intake for clients, case queue for lawyers, with the same component set on both sides.
- Wrote the developer handoff — spacing scale, grid, component states, and what each empty and error state should say.
What changed
Intake went from nine screens to five. The handoff doc meant the build started without a round of "what happens if this list is empty" questions.